1. How do Return/Exchange my order?
You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request for the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reason based on size issue, defective article, different/wrong color or quality issues. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if reason stated is different from the specified list or is not genuine. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund/store credit no questions asked!
2. My return request has been rejected, why?
If you’ve bought personal care products, diapers, under garments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or a valid reasons must be mentioned under “others” options.
3. Can I cancel my order?
Orders may be cancelled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at email@example.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
4. I got a personalized product, is return/exchange possible?
Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.
5. What should I do if I receive a damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, images of products received with invoice copy to our customer care at firstname.lastname@example.org or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).
Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
1. Our courier partner will take 2-3 working days to pick up the product/item from you,
2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.
4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
6. Do I need to ship the return order on my own?
No. We will arrange a free pickup of the return order though our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return request (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, exchange of a product will not be made.
7. How do I get the refund of my order?
If you placed a prepaid order, the amount paid by you will be credited to your bank account. However, if you placed a COD order, the paid amount will be given as a Store Credit which can be used in future orders at miarcus.com.